Terms & Conditions

About these terms

These Terms and Conditions apply to your use of the Tesserae website at tesseram.biz and to our consulting services. By using this website or engaging our services, you agree to be bound by these terms. If you do not agree, please do not use this website or engage our services.

Tesserae reserves the right to update these terms from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the website following any update constitutes acceptance of the revised terms.

About Tesserae

Tesserae is a consulting business operating from Lot 12, Jalan Utarid U5/16, Seksyen U5, 40150 Shah Alam, Selangor, Malaysia. We provide lean and process improvement advisory services to businesses. You can contact us at [email protected] or +60 13-485 9620.

Using this website

You may use this website for your own lawful purposes. You agree not to:

• use this website in any way that is unlawful or harmful to others;
• attempt to gain unauthorised access to any part of the website or its underlying systems;
• transmit any unsolicited or unauthorised advertising material;
• reproduce, distribute or modify website content without our written permission;
• use automated tools to scrape or extract data from this website.

We reserve the right to restrict or terminate access to this website at our discretion, without notice.

Accuracy of information

We take reasonable care to keep the information on this website current and accurate. However, we do not warrant that all content is free from errors, complete or up to date. Nothing on this website constitutes professional advice. If you intend to act on any information found here, we encourage you to contact us directly to discuss your specific situation.

Our consulting services

Our services are described on this website for general information purposes. The specific scope, deliverables, timeline and fees for any engagement are agreed in writing before work begins. Those written terms take precedence over any general description on this website.

We provide advisory and consulting services. We do not provide legal, financial, accounting or regulated professional advice. Where such advice is needed, we will say so and encourage you to engage an appropriate professional.

Our services are directed at businesses and are not intended for individual consumers.

Fees and payment

Fees for each engagement are set out in a written proposal or engagement agreement. Payment terms are as stated in that agreement. We reserve the right to pause or cease work if payment obligations are not met in accordance with agreed terms.

All fees are quoted in Malaysian Ringgit (RM) and are exclusive of any applicable taxes unless stated otherwise. Any applicable taxes are the client's responsibility.

Intellectual property

All content on this website — including text, layout, graphics and code — is owned by or licensed to Tesserae. You may not reproduce or distribute any part of it without our prior written consent.

In respect of consulting engagements, the intellectual property arrangements that apply are set out in the relevant engagement agreement. As a general position, deliverables prepared specifically for a client and paid for in full are intended for that client's use; our underlying methodologies and frameworks remain our own.

Confidentiality

We treat all client information with care and discretion. The specific confidentiality obligations that apply to a consulting engagement are set out in the written engagement agreement. Where no separate agreement is in place, we will not share information provided to us for business purposes with third parties except as required to deliver the work or comply with the law.

Limitation of liability

To the extent permitted by law, Tesserae's liability in connection with this website or our services is limited to the fees paid by the client for the relevant engagement. We are not liable for any indirect, consequential or business losses arising from use of this website or reliance on our advice.

Nothing in these terms excludes or limits our liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

Third-party links

This website may contain links to third-party websites. These links are provided for your convenience only. We do not control those websites and are not responsible for their content or practices. Linking to a third-party website does not imply our endorsement of it.

Governing law

These terms are governed by the laws of Malaysia. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Contact us

If you have questions about these terms, please contact us:

• Email: [email protected]
• Telephone: +60 13-485 9620
• Address: Lot 12, Jalan Utarid U5/16, Seksyen U5, 40150 Shah Alam, Selangor, Malaysia
• Office hours: Monday to Friday, 9 am – 6 pm; Saturday, 9 am – 1 pm